Question 1

What does the service charge include?

Accepted Answer

Service charges represent the technician service category applied during inspection or repair. Common services include inspection, technician visit, installation assistance and other support depending on the device model.

Question 2

Is GST included in the service price?

Accepted Answer

Yes. The estimated service prices shown already include applicable GST based on the configured tax rate.

Question 3

Why do service charges vary between models?

Accepted Answer

Service charges vary depending on technician effort, device configuration, installation complexity and whether technician assistance is required on site or at a service centre.

Question 4

Does inspection guarantee the repair will be completed?

Accepted Answer

Inspection identifies the issue and confirms the required repair procedure. If additional parts or advanced repair work is needed the technician will provide a final estimate before proceeding.

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