Samsung customer care service email id

There are various ways to connect Samsung like Chat support, WhatsApp chat support and more. Contacting Via email ID is the most preferrable and official way to connect with Samsung.

So in this post we are going to discuss all email id provided by Samsung for its customers.

Samsung customer service email id

Here you can find all types of contact methods to connect with Samsung support team.

Samsung Support Email ID

[email protected]

Samsung CEO email ID

[email protected]

Samsung support contact ID

Samsung SupportDetails
Support Email ID[email protected]
Shop emailSSO (samsung.com)
Business EmailSend Mail
CEO Email ID[email protected]
Online ChatChat Now
Toll Free No 11800 40 7267864
Toll Free No 21800 5 7267864
WhatsApp Number1800 5 7267864
WhatsApp ChatStart Chatting
AppointmentBook Now

Samsung Email App

You can download Samsung official email app for your mobile from Google play store. Although it comes preinstalled on most of the Samsung smartphones yet you can download or update Samsung email app from google play store.

Samsung Email App – Google play store link

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78 thoughts on “Samsung customer care service email id”

  1. I have a none working almost $4000 fridge at my home that I got 5 years ago from Costco, a month ago my warranty was over and I have been dealing with Samsung support, plus Costco support, plus Allstate warranty for over 3 weeks, this became a Samsung problem and every time I call I talk with them for over an hour and now it’s been over 6 hours of dealing with them plus I have chatted with them on their website. First of all, they said they would do everything they could to get me the right help, then they sent a tech to help me with the fridge, they charged me $100 to tell me they couldn’t help me because there was a problem with my compressor and they didn’t work on them, many people I spoke with said good luck with Samsung because it’s hard to work with them, half the time I spoke with someone I couldn’t understand, they had very strong accents. Everyone said they would help me and do everything they could, someone told me if there’s a problem with the compressor then it will be fully covered and then after hours of waiting they told me they would make me an appointment with a different service center. But no, after hours on getting they told me that there was no service center in my area, and mind me that I live in Silicon Valley, the Bay Area, near San Francisco, a very populated and well-known place. How do you tell me that there’s no service center here that can work on my fridge. So then they told me that I needed to make an appointment with my near by service place and they will pay for it after I pay for it. They also told me that they would refund me all the money that was spent on the food that was thrown away. Today the service agent I got to come and check out my fridge said it would cost me over $2000 to fix and that the problem was a malfunction problem. I paid them $80 to check out my unit but I couldn’t allow them to work on it because I am not sure if Samsung would pay the $2000 and why would they when a new unit is $4000 and they need to reimburse me with the food cost, an other $1000+. This is so disappointing and it’s not only making me stressed and exhausted, but my baby doesn’t have her milk, my kids don’t have their food and it’s taking my time away from their summer vacation fun, this is extremely disappointing and imagine all of your food going bad on the daily basis.

    Reply
  2. sir,
    ref: INVOICE NO. : NO2MP2223149847
    INVOICE DATE : 30/05/2022
    AGAINST INVOICE NO. :
    PO REF. : 11162079889
    ORDER DATE : 29/05/2022
    I have received my m33 ordered through Samsung website yesterday evening (5/6/22). Even though physically it was ok, device restarts frequently. From today morning onwards the frequency of restarting increased. By evening the device is in beyond usable condition. even though contacted customer care through chat , they are saying samsung doesnt have any replacement policy. worst experiance. hope you will rectify my issue

    Reply
  3. Samsung freeze service is very poor at Greater Noida. They don’t give any response for service. I will not recommend to purchase samsung freeze. Better to go for other brand say LG

    Reply
    • All services of Samsung are pathetic
      AC is lying with me and it’s 10 day gone and continously chasing Samsung call centre but no improvement

      Reply
    • Pathetic service provider.Even service head email response are generic without resolution.

      Request Mr.CEO please look into the matter.

      Reply
  4. Complain Number 4345275314
    My Name is Deepak
    Let me tell you the story of my phone buy process…
    I waited for the M33 samsung as it’s was coming like it will launched on 2nd of April as date was postponed for 8th of April I waited till 8th April from this …

    understand my Emotion for this phone I was very happy to get this phone. I am very sure that I was the first person to get this phone from samsung as I am the employees of savex. ….
    Along with I will get 10,000 Rs also subsidy but what to do when it’s not working with as per my requirements your agent shagun said thats my mistake that I order this phone you can please find our the recording the way she said me like this….

    Now I have a question from samsung management it’s this true that it’s the mistake of the customer if he order the phone and buy from samsung… Every customer has expectation and requirement , if these does not match than how to deal with…
    WHAT HAPPEND AT SERVICE YOU PEOPLE CAN CHECK FOR THE ….

    First DAY ON 11 I VISITED AT SERVICE CENTER IN DELHI I CLAIMED AND EXPLAINED THE SAME PROBLEM TO THE SERVICE CENTER.. HE WAS TAKING MY PHONE BUT BEFORE I HANDOVER THE DEVICE TO AGENT I RESET MY DEVICE AND ASKED TO RECHKED AT THAT TIME IT WAS OKASY BECOUSE PHONE WAS RESET…

    I DID NOT SUBMIT MY DEVICE LATTER NEXT DAY ON 12TH APRIL 2022..WHEN AGAIN I STARTED USING MY PHONE WITH MY MOBILE APPS WHICH I USE FOR THE OFFICE WORK AND OTHER APPS AGAIN I FACED THE SAME PROBLEM 12th SO FINNALY I DECIDED TO GIVE BACK TO SERVICE CENTER .
    And dear service center head you only answer me if I buy a new phone and from the day one it is giving me the problem dont you think it will disturb my life and daily routine of office work do you think I should keep this device… Consider you will understand the feeling and the time value of the customer and an professional I hope you understand this…

    I’d you don’t understand this I will make you understand .. To the whole samsung company…
    I will start posting on social media and other content platform like quora I hope samsung service team will understand this… Coming to my point refund refund refund only refund
    I was I thin like I will take replacement but now I have only the one refund

    AND GIVE LITTLE TRAINING TO YOUR AGENT SHAGUN SHE IS VERY MISBEHAVING AGENT.. SAYING THAT THAT’S MY MISTAKE THAT I ORDER THE PHONE OF M series…

    Note : now also I wasted my lote of time to to type this…

    Reply
  5. Hello! I lost my phone and I cannot complete the 2 steps verification to access to my samsung acc. I dont know what to next. Help to recover my account, please. I dont have to the previuos phone not phone number

    Reply
  6. Model number Qa65q60aauxke
    Serial number..06qr3k6rc00038k
    The tv arrived damaged and Samsung don’t want to help me . It has vertical lines and bought it 3 days ago

    Reply
  7. My 65 inch tv Model number Qa65q60aauxke
    Serial number..06qr3k6rc00038k is with vertical lines and appear broken screen . I just bought it expensively 3 days ago . Im told to repair at my own cost and the damage was not from me. I want Samsung to assist me replace the screen or share part of cost.

    Reply
  8. Service Reference no. 4343192156
    Dear Sir,

    With very high hopes I had purchased a Samsung 50″ Smart TV, however, the same had issues and stopped working during the warranty period itself.

    I had been following up on this since 12th March 2022. But till date no action has been taken and my TV is still not working. In between, Samsung Service Engineer, had visited and opened the TV several times and brought a new display but the same was faulty too.

    I had requested Samsung to replace my TV and provide a new 1 year warranty from the date of supply.

    Please help me with the above as since last one month I have no TV at home in spite of purchasing such a high cost Samsung TV.

    My sincere regards,

    Rahul Jain
    Ajmer, Rajasthan
    Note : I logged complaint on 12 March – problem No Display
    Product Model Number : UA50AU8000KLXL
    Product Serial number : 0AKW3PAR600186N

    Reply
  9. I am happy to announce that, as of this Wednesday, I will end the miserable relationship I’ve had with Samsung appliances. I am thrilled that the last of my Samsung appliances will head out the door. The $30 I have to pay to have the lemon of a refrigerator hauled out I will gladly pay. I have owned a worthless Samsung dishwasher and an even more worthless refrigerator and they have now been replaced. My nightmare is over.

    Reply
  10. Respected Sir/Madam,
    I Moin Ali, one of your loyal customer of Samsung brand, with disappointment would like to bring to your notice the mentioned below.

    I am using a S21 Ultra(Model:- SM-G998B/DS) mobile phone IME No 355987190609593 in which there is a display problem and the phone is under warranty.So did I took the phone to your service center Jorhat.
    The service center took the mobile under their custody and reported that they will inform the next process, the same day they informed me over the phone that my mobile cannot be repaired under warranty as there being a very slight scratch on the body and for your information “my display is clean and no scratch on the glass”.
    However I went to the service center to take over the mobile and to my surprise the mobile that was given to me was not in the condition that I had handed over to them, some GLUE-like substance was being pasted on the left and right side of the display (ref:Video attached ). On raising this issue none of your customer support executives accepted the same and denied the fault and very regretfully to say they started to blame me itself that this was from before, if it was so then they should have not taken the mobile under their custody in warranty claim.
    I have raised the above issue to your customer care with request no 1175006512, 1175053458, 1175104761 & 1175129467 but I am still to get any support from your end.

    Now I seek your support on this issue and resolve it to my satisfaction, further I request to cover my service under warranty as the scratch mentioned is negligible.

    Hoping for your prompt reply and support for smooth relationship with brand SAMSUNG.
    Thank You.
    Warm Regards,
    MOIN ALI
    MO: 7002710835

    Reply
  11. Dear Sir / Madam,

    My name if Ninad M Devre and my registration number for prebooking of S22 Ultra is 9822036412. I was one of the participants for you Epic Unboxing event, which held on 5th March, 2022. I am from Pune. The event was in the hotel, Westin. I got the box containing S22 Ultra Phone, Galaxy Watch and buds. But the dealer, where I prebooked the S22 Ultra, is asking for the Payment of Rs.2999 for Galaxy Watch and Rs.999 for Buds. I checked on the internet and even on Samsung.com site and found that the Watch and Buds are completely free for the participants of Epic Unboxing event. I am really confused and surprised.

    Kindly guide me regarding this. My cell number is 9822036412.

    Reply
  12. HELLO SIR MAINE SAMSUNG-M127G/DS ,IMEI1:356352448640206 KA PHONE EMI PAR LIYA THA JISAKA SAMSUNG EMLOYE NE INSURANCE BHI KIYA THA AB VO MERAE PHONE CHORI HO GAYA HAI AUR SAMSUNG EMPLOYE BHI AB INSURANCE DENE KO MANA KAR RAHE HAI PLEACE SIR MERI HELP KARE JO KI ME AAGE BHI SAMSUNG COMPANY PAR BHAROSA KAR SAKU .
    DHANYVAAD.
    NAME -AJAY KUMAR
    ADDRESS VILL-JALABPUR GUDAD ,POST NAJIBABAD BIJNOR UP 246763
    MOBILE NO-9084934708

    Reply
  13. I repaired my Samsung Android phone M31 From Samsung service center but they gave me fake Fake/doctored INVOICE and DUPLICATE screen display. From 4th February 2022 i am trying to got original Samsung display but local employees and service center not taking my complaint seriously. And resolving my problem fastly so please do some strict action on these personals and give me my ORIGINAL display which I also paid 4700 rupees

    Reply
  14. First Name : Ajeet
    Last Name :Patel
    Email Id : [email protected]
    Contact Number :8349215144
    Request type: New Product Installation, Service engineer visit request, Technical advice require, etc
    Product Model Number: UA43AUE60AKLXL
    Product Serial number: BO92BJMT8Q / OALG3PAR600518
    Address: F-408, Nilgiri Apartment, Kalindi Mid Town, Devguradia, INDORE, M.P. 452001.

    ISSUE: I bought this TV on 12-Sep-21, it’s hardly 4-5 months, there is a problem with the volume, y’day service guy came and said, the motherboard needs to be replaced, as it’s on a warranty period. My question is, it’s just 4-5 months and this product is creating the problem, it’s an expensive product and if it’ll create the same problem after the warranty period then I have to bear the huge cost. Do I need to expect this kind of quality from a good brand like SAMSUNG ??

    My request is to replace the whole product so that I’ll rest assured of the same kind of problem

    Reply
    • This has been more than 4 weeks, still, no solution provided as per my expectations from SAMSUNG INDIA Team.

      I bought this SAMSUNG 43 inch TV on 12-Sep-21 via AMAZON, it’s hardly 4-5 months, there is a problem with the volume, #SAMSUNG service guy came and said, the Motherboard needs to be replaced, as it’s on a warranty period.

      My question is, it’s just 4-5 months and this product is creating the problem, it’s an expensive product and if it’ll create the same problem after the warranty period will over, then I have to bear the huge cost for this #defective product.

      Do I need to expect this kind of quality from a good brand like SAMSUNG ??

      My product’s warranty is already applicable for the next one year, it means till 11th Sep 2022. There is no point in offering me 6 months of extended warranty post repair. “Either you guys should extend the warranty for another 36 months or shall replace your defective product.”

      Disappointed customer of #SAMSUNGINDIA

      Reply
  15. CUSTOMER SUPPORT IS AN ABSOLUTE, WORTHLESS, PATHETIC DISGRACE, TIED UP IN A WORLD OF ENDLESS / NEVER ENDING RUN AROUNDS. SAVE YOUR SANITY AND BUY ELSEWHERE.

    Reply
    • Boy do I agree on that the run around you get when you buy a expensive phone and only have it for a month then it bleeds thru and SAMSUNG won’t do nothing about it that’s pretty sad. I will never buy a SAMSUNG product again. Still haven’t gotten my phone fixed from SAMSUNG.

      Reply
  16. I, my Samsung has got problem , active your device, when try it doesn’t complete then error ” connection error 6600″
    Model : s9+

    Reply
  17. It is such a waste company to buy product from. They should shut the door in India. All the employees should look out for some other company, as the Indians are not bad it is management who don’t care after sale service. Else, there are fantastic examples of great customer services of other companies.
    I am sure it’s been more then 70-80 reminder emails sent but they are not even awake.

    Reply
  18. Date : 30.01.2022
    Day : Sunday
    Place : TBRL Society, Ministry of Defence, Chandigarh.

    To
    The Managing Director
    SAMSUNG Co.
    INDIA

    Subject (s) :

    1. Purchased a new Refrigerator 415 Liters (Double Door) for Rs. 45000/- on cash payment on 17.01.2022.
    2. Fridge Model Name – RT42M5538S8/TL with S. No. – 0EPL4DARB00628J. Online SAMSUNG website shows the 12 months warranty on new Fridge.
    3. Seller name – DEE KAY VISION SCO – 374, Sector – 35 B, Chandigarh – 160035. 0172-4645454, 4665454, 5075353, 5075454.
    4. OPEN Fraud in the dealing with us (To the Customer) by the seller.
    5. Product shown different and handed over different (Incomplete and fake Dealing). Other commitments are still pending.
    6. Shown us the fridge of 10 years warranty on compressor at the time of display in his showroom, a sticker of 10 years warranty was sticked on that fridge.
    7. Also assured by seller that a one year insurance will also be done free of cost and given to us.
    8. A strict request to cancel the BUSINESS LICENSE of DEE KAY VISION with immediate effect, so that in future a sincere and innocent customer like us will not suffer like this.
    9. We are suffering high harassment because of the fraud dealing by the Samsung seller.

    Sir / Madam,

    Please be informed as follows on immediate basis :-

    In Chandigarh fraud SAMSUNG dealers are selling SAMSUNG products by making open fool of the customers. We have suffered a loss of 45000/- and faith (Fore ever on Samsung sellers) as we have purchased a new fridge on 17.01.2022 (Photo Document Proof attached). At the time of survey on 17.01.2022, the seller shown us the fridge of 415 liters double door Model SAMSUNG with 10 years warranty sticker on it. Fridge Model Name – RT42M5538S8/TL with S. No. – 0EPL4DARB00628J.

    Our as customer requirements regarding fridge was good warranty on fridge compressor and good space inside the fridge. We have paid Rs. 45000/- in advance to the seller in faith. The fridge I have received does not contains any sticker of 10 years warranty. I immediately register my SAMSUNG new fridge and checked the warranty of the fridge online. The warranty shown to me was of 12 months (Photo document proof attached).

    Also, no one talked about the free one year insurance of the product. Again a fake statement to make fool of the customer by the seller.

    After checking online the warranty of the fridge, I immediately called on the customer care no. 180057267864. The attending customer care person informed me clearly that I must call & go to the seller and they will do the required. I immediately called the DEE KAY VISION on landline No. – 0172-4645454. The attending person informed me to come to the showroom and there they will hand over to me the sticker and also the one year Insurance document of the fridge.

    I visited the seller showroom and there no one listened to my complaint. I again and again requested the seller to help me in this matter but in vain.

    I came back to my house and again sent messages on whatsapp No. of the customer care no. of Samsung Mentioned above. I have send him the complete details of the complaint. The attending person named Mr. AMAN again informed me to go to the seller again. I informed him that I already called and visited the seller and no one listened us and neither helped us.

    This is a clear case of fraud by the seller. I request you to kindly interfere in this matter and kindly refund us our complete amount with the auto rikshaw delivery amount of Rs. 500 also. Total 45500/-. We do not need this fridge. Also the Business License of the seller must be cancelled by the SAMSUNG company on immediate basis, so that the innocent customers will not be tempered to such an extent like us. The seller behavior is Deaf, Dumb and Blind towards our complaint. No one is bothered.

    Why there is no check on the sellers and the dealers about the products they are selling to the innocent customers; by the Samsung company. The frauds are selling the Samsung products and the innocent customers are facing and bearing these frauds. Isn’t this a big question on the SAMSUNG organization and its working.

    These sellers are making fool of the innocent customers like us.

    I hope you understand the present situation of ours.

    This is for your immediate information, for your office records and for immediate action, please.

    Thanking you.

    BARINDER SINGH
    S/O Shri. GURBACHAN DASS
    H. No.- 3208,
    Defence Scientists TBRL Co-op H/b 1st Society Ltd.,
    Second Floor,
    Sector – 51 D,
    Chandigarh – 160047.
    Mob. – 9041755986, 9041755987.

    Reply
      • Sir / Madam,

        I have sent this complaint multiple times online to the Support Head, Service Head & the Hon. CEO of SAMSUNG INDIA, but nothing has been done till date. The product (415 Ltr Fridge) which I have Selected, purchased by paying complete amount of Rs. 45000/- at the time of delivery at our house, the product received is different. No one listens to us. What is the responsibility of the SAMSUNG Company. The SAMSUNG products are too costly. How insulting is this for the innocent customers, who are purchasing in faith on the company name.

        Reply
  19. I bought an air conditioner from samsung on line which was installed on.6 Dec 2021. Reference– Od 1232349723375550003/11/2020. It was not working about which I complained on 14 Dec. Then a service person came and inspected the ac within two days. He left without repairing. I called the service centre on 24 Dec again. They promised me immediate action. But to this day ie 10 Jan 2022 no response from them

    Is this the way a leading brand is treating its customers?
    I would like to know

    Reply
    • Yes unfortunately that’s true. It’s time to shut doors on them. Have been requesting support for my refrigerator since 10 days. They don’t care. Just passing the buck. Creating service tickets and cancelling without my consent. I have used all possible medium of interaction.

      Reply
  20. Jatto Haruna is my name Nigeria, I’m Samsung s8 plus with the following details:
    Model number: SM-G955U
    Serial number: R38J40BMBTK
    I wanted to update my phone from version 9 to 10 or 11 and it is showing “Software version not supported visit service center”
    Kindly assist me update the phone.

    Reply
  21. Hi,
    I have bought SAMSUNG S20 FE 5g mobile on 21-Oct-2021 and I have been facing a lot of issues in the mobile for the past one month and the mobile is with service center at the moment. I am writing this mail to explain about the grievance about the mobile issues and kind of customer care support(terrible) I received from SAMSUNG.

    Event Map :
    21-Oct-2021 – Mobile was purchased from Chatram Bus stand Poorvika store(offline), Trichy.
    *started facing multiple issues such as WIFI issue, battery drain issue, touch slow response issue, slow charging issue. etc.,*
    *As I”m a working professional and heavy rain in Trichy, I couldn”t take the mobile to Service Centre and the mobile screen was dead on 14-Oct-2021*
    15-Nov-2021 – I took the mobile to Service entre and they replaced the OS(I had to forego all the data on my mobile) and received the mobile and had to hurry back to home as it was late.
    16-Oct-2021 – Mobile screen dead issue got resolved, but the other issues persist.
    17-Oct-2021 – Have taken the mobile to service center and they asked me to surrender the mobile.
    18-Oct-2021 – I have been told that OS has been replaces again and mother board has to replaced. I was very disappointed and I requested a replacement considering the fact that the mobile age hasn’t even reached a month and I have insisted to reach customer care support for replacement request.
    SO far I have reached customer care support for more than 4 times and the kind of response I have received from SAMSUNG customer service is horrible. I hate to say this but I have been fan of SAMSUNG mobiles and purchased more than 5 mobiles for my family in the past and I will never purchase anymore gadgets/products from SAMSUNG.

    Note : The mobile is still with Service center and I afraid I will not receive the mobile till early next week.

    Requesting you to look into the issue provide an remedy for the same.

    A DISAPPOINTED CUSTOMER!!

    Reply
    • Yaaaa, customer care helpless and hopeless, their mercy are not to make it easy to replace one for one even if buy it within 1 week, and to make your life difficult such you’ll forget the whole incidence and do not buy SAMSUNG product any more. They have the perception that there are million others buyer in the world “why bother “. I am writing as I have the same experience to my Samsung Actve 2 smart watch which IS under warranty, they refuse to repair or replace as the water has entered the watch despite they claimed that you can take the watch fir SWIMMING, and IP68.
      KHALIT ADAM,
      MALAYSIA

      Reply
  22. We have ordered mobile online and ordered number is 11054545000 and deducted money from paytm rs 8329/- dated on 9 October. 3:13 pm from paytm account and samsung has cancelled order after payment.

    We have called so many times to samsung service and they saying will refund and credit in my paytm account from last 1 month but not received yet.

    So please credit amount of 8329/- in my paytm as soon as posible as its been 1 month.

    Reply
  23. Service request no. -4333055960
    Hi,

    We bought a 58 inches TV in the month of Jan ‘2021 and the same TV display has stopped working since 25th sep’2021. Complaint has been raised on 27th September and till now it has not been repaired.

    Even after 15 days if the company is not providing the proper service to customers then why should we go with your brand by spending a good amount of money.

    Today, when I spoke with one of your call center executives, Mr. Amerander had no clue about my concern and raised voice on me.

    Kindly look into the matter and do the needful before the TAT which you committed else do the replacement.

    Reply
  24. Dear Sir,

    I need an immediate solution for the issue below…

    I bought a Samsung 32 inches TV from Croma showroom – T Nagar location chennai with my complete family. I am very happy. After delivery 2 day itself i got sound issue in that tv immediately i raised compliant samsung customer care and croma team convinced me and solved issue but i ask them replacement of new TV but not done.

    Date of Purchase – 1st Sept 2019.
    Brand : Samsung
    Model No. :UA32N4300ARXXL / 2019
    Equipment : LED TV
    Screen Size : 32

    Sept 26th 2021 night i got issue in TV i called customer care raised compliant 4333017066 next day service technician visited my house checked TV he found motherboard issue it need to release new board only it charge Rs.6300/- (Samsung service technician also confused power issue means 1st adapter or Everest stabilizer want to repair in your house but directly motherboard issue)

    Then i complaint against your supervisor called me i explained my problem she said we will not replace and suddenly call disconnected i waited till evening again i raised compliant customer care given me again complaint number :1171058251.

    I need motherboard to be replace without paying money paying service charge to your person or any discount require because i have LG tv before using samsung tv 5 years no complaint received 5th year i got display problem service person said need to change mean want to spend 4000 to 5000 repair cost so that only i decided to go new TV understand my situation i selected Samsung TV i got problem one and half year itself so please understand my situation help me on this issue tomorrow 1st half itself.

    Awaiting for your immediate response

    Regards,
    Arunprasad G
    7823998903 / 9841998415

    Reply
  25. Dear Team,
    This is to inform you that I am facing a problem with A70S last three months.
    I also visit three-time at the service center and also rais complain by your customer care no. I am sharing all details with the attachment for your reference.

    I purchased this mobile dated 18 May 2021.
    I am giving you the service center reference number- 4331732038 dated-06.09.2021.
    I am also sharing customer care complain no- Usha (Customer support Executive)-1170577885, 1170601923, Prashant-8465521859.
    Purchase date- 18/05/2021
    serial number RZ8MB0DQSBT
    Model name – galaxy A70s
    Model number – SM-A707F/DSM
    reference number- 4331732038
    reference number- 4332636515
    Q&A id – 10742496
    No one is back with the solution, I already requested to area manager with this ref- 1170577885.

    I hope this mail will resolve the issue because I don’t want to go to consumer court regarding the same.

    Thanks and Regards,
    VIKAS SHARMA
    —————————————————
    Mob No. +91-9893972555 / 9773553718

    Reply
  26. I bought a Samsung Galaxy S20 mobile phone in India. I discovered that the phone has a short-term performance instrument that becomes unusable after one year. From the very beginning I couldn’t guess that it was a handset problem. Initially it was automatically restarted after two or three days but gradually it is now being restarted much more automatically. Now my display starts flickering in time interval of every 12 hours. I am not getting any remedy from the India Samsung team to solve my Samsung S20 handset problem. I have been in contact with them for about 15 days to know my handset problem. They say I have to pay after the 1-year warranty period even if it is caused by Samsung.

    Same issue I have experienced with my Samsung S8 . I have changed my display of that phone 3 time and Mother board 2 times under warranty and my phone still is in same condition since 4 years.
    Now I am facing same issue with my Samsung S20. Both phone I have bought with pre booking order.

    This issue started in my Samsung S20 after upgrading my OS to Android 11.

    Thanks
    Ranjan
    8149936736
    Samsung S20
    EAN #: 8806090360497 8517
    IMEI : 354460112791536

    Reply
  27. Dear Team,
    This is to inform you that I am facing a problem with A70S last three months.
    I also visit three-time at the service center and also rais complain by your customer care no. I am sharing all details with the attachment for your reference.

    I purchased this mobile dated 18 May 2021.
    I am giving you the service center reference number- 4331732038 dated-06.09.2021.
    I am also sharing customer care complain no- Usha (Customer support Executive)-1170577885, 1170601923, Prashant-8465521859.
    Purchase date- 18/05/2021
    serial number RZ8MB0DQSBT
    Model name – galaxy A70s
    Model number – SM-A707F/DSM
    No one is back with the solution, I already requested to area manager with this ref- 1170577885.

    I hope this mail will resolve the issue because I don’t want to go to consumer court regarding the same.

    Thanks and Regards,
    VIKAS SHARMA
    —————————————————
    Mob No. +91-9893972555 / 9773553718

    Reply
  28. Nihad A.Helwa
    Address: 16 Ibn Kotaiba street, Nasr City, Cairo, Egypt
    Mobile :+201270005014-+2 01220190806
    Reference no : Maintenance order no: 4249407863
    18/9/2021

    Messer Samsung;
    I wish to complain about the smart TV with the following data
    Model Code: UA 43NU7100SXEG
    Version No.:DA04/|UNU7100
    S/N :04D03K3KB00627X
    Made by Samsung in Egypt
    that I purchased in May 2019- Cairo
    I am complaining because just 2 months after the warranty expiry date , the LED Bar was malfunctioning . We were informed t from the Maintenance Department at Samsung , that the life span of this part is only 2 years, and the cost of this spare part is almost 50% of the tv set current price now .This means that Samsung with all its reputation and ego is selling products that will go malfunction just after the expiry date of the warranty i.e long lasting products that has manufacturing defects . This is a kind of cheating and stealing , to sell a product that its life span is just the warranty duration(Defect Products).
    To resolve this problem I would like Samsung to fix my tv set without money or at least with a moderate price as I did nothing wrong except that I trusted a grand name like Samsung .
    When I first learned of this problem, I contacted the Maintenance Department at your company in Egypt through both the what‘s up and phone . They told us that the call is recorded. Then they answered back and I was told that nothing could be done about my problem as the warranty is expired though this is an industry defect and there is no misuse from my side . I believe that this response is unfair because there was no misuse from my side . I do believe that the company has an obligation to me. I would like a written statement explaining your company’s position and what you will do about my complaint.
    I look forward to hearing from you as soon as possible to resolve this problem. I request you to take this case as priority and get my TV fixed and provide guarantee that it won’t happen again
    Sincerely,
    Nihad A.Helwa

    Reply
  29. Dear All,

    It is a waste to buy samsung products in India, their post-sales services are pathetic.
    If nobody is listening to you in samsung whether their simple support system, service head, or even CEO (India), please raise a consumer complaint at the national consumer helpline and further to Edakhil to prosecute samsung legally.
    This is how you sort out the issue with a pathetic company like samsung, I am sharing this out of my experience.

    Reply
    • Dear Sujith,

      I am also facing same issue, I request you to share your experience and course of action you taken. Also share the procedure to fight legally at this forum so that lot of customers will get help.

      Reply
  30. R/s,

    On 4th August 2021, we made a purchase of a Samsung 1.5 ton split AC.
    From day 1 we have reported cooling and remote issues. Even the technicians who have visited twice have confirmed the same.
    They have said that we will arrange a 2nd level technician visit. For the last 10 days we have approached customer care multiple times , still no Senior technician has visited and no further path is shared, just keep on getting messages that they are trying to expedite it.

    Further we raised similar issue with Samsung service head email address.

    We got a response from Service head email address, the person arranged a visit too from another Service Center, they also confirm the cooling defect in AC. Still not action has been taken.

    This is going for long, address it at the earliest.

    Rohit Srivastav
    9999644413
    Noida

    Reply
  31. i purchased samsung mobile model a22 on 03 aug 21
    from (m/s goyal brothers enterprises,sangatpura,mandi gobindgarh pb) (gstin:03BISPK8082M1ZK) with bill no.801

    within 10/12 days of purchase the phone was started hang up
    but no any satisfaction from samsung service center
    service center job-sheet no is 4331378745

    i am very upset with this phone model a22 5g 6/128
    wrost phone, very bad service after sale
    i am thinking to go at consumer court

    मैंने 03 अगस्त 21 को सैमसंग मोबाइल मॉडल ए22 खरीदा
    से (मैसर्स गोयल ब्रदर्स इंटरप्राइजेज, संगतपुरा, मंडी गोबिंदगढ़ पंजाब) (जीएसटीआईएन:03बीआईएसपीके8082एम1जेडके) बिल नंबर 801 के साथ

    खरीद के 10/12 दिनों के भीतर फोन हैंग अप शुरू हो गया था
    लेकिन सैमसंग सर्विस सेंटर से कोई संतुष्टि नहीं
    सर्विस सेंटर जॉब-शीट नंबर 4331378745 . है

    मैं इस फोन मॉडल a22 5g 6/128 . से बहुत परेशान हूं
    खराब फोन, बिक्री के बाद बहुत खराब सेवा
    मैं कंज्यूमर कोर्ट जाने की सोच रहा हूं

    Reply
  32. Dear Concern, It’s extremely sad the way Samsung has treated or cheated me while purchasing a Fridge worth 40,000. This could have been a nice experience, but this nightmare has made me resolute to never buy from Samsung Again. I have been handed over a dented and scratched refrigerator, after umpteen complaints to the Samsung, Sonipat, they have not been able to either exchange the refrigerator or the door/screen/parts. Meanwhile, I have been contacted by 12 people or so, saying this and that. So just as a suggestion – try firing a few ones, to reduce the fat and improve the bottom line. Below are the phone numbers, who made a fool out of me: +91-9254688212, +91-9205700493, +91-9289109514, 9896337404, (not sure about this one, after all, there were too many calls!). I have a feeling that this is a business as usual for pushing the defective items. Although now I am not expecting any exchange of the refrigerator or it’s parts from the store or the company, I am just writing to you to tell you that you just lost a customer who was thinking of getting back to you for other home appliances. Even though LG products might not be as good as yours, their after-sales service is amazing as compared to yours, which to say the least is nightmarish. Just as a suggestion, don’t cheat people, it leaves a very bad taste in the mouth, almost unforgettable. Thanks and regards Chitresh +91-8084029266

    Reply
      • I wish to highlight my problem here, On 12th september morning i came to know that my phone M31 needs software update, so i put my phone on update, post software updation the phone was not restarting. (The screen got White).

        I visited the service center (Ghatkopar west) of yours. They simply refused to cover the warranty stating that the phone came in contact with water.

        Let me clarify here that I am staying in Mumbai & here the rainy season is on but my phone never came in contact with water.

        The phone is always in the phone cover.

        My phone is under warranty & Bill is attached.

        My request from Samsung is to please look into it and do whatever it takes to work.

        Reply
  33. Dear Team Samsung
    After the 10th july 2021 i am contacting you all people, many mails i sent, But i sorry to say you this is really shameful experience from Samsung customer care and no one is caring about customer issues, is this Samsung Services…?
    Only fake assurance and promises giving and i can say that Samsung is playing with customer emotions even the small mobile repair technician have a good customer service rather than a big Brand.
    Due to low cooling in my refrigerator , I have lodge the complaint on 10th july 2021 and the same on same day with

    charge of Rs. 2922 /- .

    But the problem is still pending from 10th july to till date . in this view I have lodge many time call to Samsung help

    line No. and Service Center No. but they are not listen my complaint seriously .

    I am very greatful to you if you repair my refrigerator earlier .

    Thanking you

    (Sanjeev Gupta )

    9891424130

    Reply
  34. Sir/Mam,
                    Here I have a Galaxy M31 device with a charging problem so I’ll send it to Namakkal authorised Samsung service center on (09.08.2021). they said your device on motherboard problem it i’ll be ready to on 15 days its on warranty claim,  but still (28.08.2021) they will not respond to me it takes almost 20 days, they ill created the job card on yesterday onwards. why they will not created the job card in the last 18 days.  and also they will not inform me to take a backup of your device. I want to know how many days are taken on service time. if you don’t have a spare for a product then why are you launching the product on the market.

    My information, product detail & service center job card copy & my service confirmation massages are attached below.

    check & revert me ASAP…
            If you can’t repair  that product in 10 days of service time can you replace the product?

               I’ve already filed a complaint, details mentioned below…
                    Still im didn’t have job card number   Thank you for contacting Samsung customer care. Your reference number is 1170066223. For any query, WhatsApp us on 180057267864 or click https://bit.ly/31QN4lI

    Reply
  35. I have purchased GALAXY M31 Android phone in May2020. On 20th August 2021 suddenly my phone hanged. I approached SAMSUNG SERVICE CENTER in Khandwa MP, there it was told that this problem of FREEZING AND HANGING is due to software update done in JULY 2021. Due to which MOTHER BOARD of my mobile will require to be changed which will cost around Rs.8500.
    Your customer care when contacted on phone tolled that SAMSUNG MOBILE are facing this problem due to this. Within 3,4 days SAMSUNG will take some decision.
    Sir, please confirm what should I do.

    Reply
  36. I have been Cheated by a Non-Indian Company. I had Purchased a Samsung Plasma 55 Inch TV some Years Ago. This is the 3rd Time I Getting Troubled because of it. First its Screen got Damaged then Second Time Any Internal Part got Damaged. I have Complained More than 1 Month ago. And, your Service Person Visited my House for Checking it. He told that he will do Solve the Problem and took 300/- from Us as a Visiting Charge and told us that the part would cost near about 6,000/- his Name was SALIM SHAIKH. Today He Visited our House again after a Complaint Lodge. Then he told that this Part is not Available in the Company, and he is Telling Us to talk to the Dealer ‘Parakh Electronics, Nashik’, and He is Telling Us that he Can’t do anything in this. We are Very Much Fed Up because of the TV. Now a Days we have a Fear of Purchasing Samsung Products because of this kind of Service. Call Regarding this ASAP on +91-8605690711 & +91-9822210766. Our Service Number 4330890772.
    Regards,
    Tushar Gupta.

    Reply
  37. Hi Team

    This is regarding Bill no 4330362695,
    my phone stop working while watching facebook on 15th Night
    On 16th I went to your service center “Trimula communication” Kukatpalli Hyderbad to get it to fix.
    I requested your service center staff to repair my phone by 16th as it’s very important for me to get it to fix on the same day
    Your service center staff had argued with me and was asking for the Bribe to repair the phone on an urgent basis
    I denied paying the bribe and there was a hit argument happened and after that, they are saying that my phone has a dent. which is false
    I told your service center staff why you are doing this, I simply requested you to repair it asap and when I denied to pay you a bribe why are you mentioning this.
    Your. service center staff was biased and adamant about it. I asked him to show me the phone which you are saying good condition and thankfully I have taken a snap of that both phones:- Enclosing the attachment
    I have shown my phone to multiple customers who visited the service center and cross-verified from them in front of your service center staff to check if my phone has any dent on the phone and everyone told your staff that there is no dent.
    Your team has written warranty status as “full Warranty” on the job sheet and defect description as Blank Display Dent on Display
    At last, I signed on both the job sheet :1 remains with service center and the other is with me as acknowledgment latter, but I circle out the Dent on display on both the sheet and mentioned my comment that “Forced by the service center, There is no Dent, verified from multiple person in service center “:- Please find the enclosed snapshot of the acknowledgment slip and you can also cross verified from the service center to send the scan copy of. the job sheet which is with service center staff
    On 17th August, when I checked the status of my phone it was showing as repaired:- please find the enclosed screenshot
    I kept following with your human assistant staff for this and raised the concern of the service center staff with all details:- request number 1169863176,1169930815
    On Sat 21st august, your supervisor called me and I explained to him all the situation verbally
    support center supervisor promised me that my issue will be resolved by Monday 23rd August but no luck
    Please expedite the solution as I am facing a lot of problems without that.

    Thanks
    Navin Kumar
    9966560123
    9381834951

    Reply
  38. I HAVE PURCHASED A SAMSUNG LED TV 32” ON 28/10/2021 FROMGARG SALES PATIALA PUNJAB 147001, I AM FACING SOME PROBLES FROM LED’S SCREEN BLACKNESS AND IN REGISTERED COMPLAINT AGAINST THIS PROBLEM ON 5/08/2021 WITH REGISTERED MOBILE NO 9888213904. AND NEXT DAY ENGINEER VISIT TO CHECK TV AND MAKE A REPORT. HE SAID THAT YOUR PROBLEM WILL BE SOLVED AS SOON AS POSSIBLE. BUT AFTER THAT I DID NOT RECEIVED A SINGLE CALL FROM SERVICE CENTER OR SAMASUNG COMPANY. I CALLED AGAIN AND AGAIN TO ENGINEER HE IS NOT ATTENDING MY CALL A SINGLE TIME HIS NUMBER IS 07009499081 AND TOLL FREE NUMBER
    REALY I AM VERY DISAPPOINTED FROM SUCH A BIG BRAND SAMSUNG. YOU ARE REQUEST TO SOLVE MY PROBLEM IF I AM NOT RECEIVED ANY RESPONSE FROM YOUR SIDE I WILL HAVE TAKE LEGEL ACTION AND I WILL POST MY PROBLEM ON SOCIAL MEDIA.

    REGARDS
    TARSEM CHAND
    9888213907
    9877212456

    Reply
  39. Dear Sir,
    I bought a Samsung A32 mobile on 1st June 2021. And ever since the mobile has been taken, there is some problem in it. Sometimes it hangs so much that if an important call comes, it is not received, the application automatically opens in the mobile kept on its own, there is no call conference. If so much problem comes in new mobile then how will it work.? All the members of my house have only Samsung mobile phone but till now no one has faced so much problem. And I myself like Samsung brand so much that I have recommended to take Samsung in my colleagues, friends and also in my office. All the work of my office is done by mobile but now it is not being done. Kindly request you to replace my mobile.

    I also got the software updated from the service center but still the same problem is coming in front of me. Please do some help.
    I am losing a lot of my office work.

    Reply
  40. On 6 June 2021 I bought a Samsung A32 mobile phone from you. I have discovered that the phone has the following problem Hanging camara mobile not working proply .

    The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

    As you are in breach of contract I am entitled to have the phone replaced and I would request that you confirm that you will do this very early
    customer care is very fraudulent tumache service center pan proper reply karat nahi spacially Omkar electronic vashi haware Fantasia I have not been able to get out of the service center, I have not been able to get out of the bag, and I have not been able to get the customer to miss me.

    I have lodged a complaint with the Vashi police station For that person Rajesh Sing

    I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.

    I look forward to hearing from you

    Yours faithfully,
    Rohit Dhanawade

    Reply
  41. This issue is about the complaint I have raised for manufacturing defect in Samsung 345L Double Door Freeze which is covered under warranty. I purchased this product from flipkart on 18.10.2020 and started using it from 10.06.2021 post my marriage. I observed too much water leaking from inside and outside the freeze after couple of days post using it. All the foods kept inside were spoiled completely and water was spreaded all over the place. Then, I raised the complaint number 4325974160 dated 12.06.2021 and provided all the details. After copule of days the complaint was automatically closed by Samsung Service Center, Begusarai even without visiting my place or even contacting me over phone. When I did follow up with customer care, then came to know about this.

    I escalated this issue to the supervisor team and then they logged another complaint number 4326206235 dated 16.06.2021 and insured me that it will be resolved in 48 hrs. I waited for couple of days and again nothing happened. After doing multiple follow up then one Service engineer guy ,named Michael, came to visit my place and he checked everything and tried all options and finally told us that there is manufacturing defect in freeze as too much water was leaking which is not the usual case. Please raise this to customer care and ask for replacement of fridge. Then I contacted the customer care and they told me that they will sort this out again in just 48 hrs.

    I can’t even count now – How many 48 hrs have passed from the day I raised the complaint. I have done follow up more than hundred times and every time I get reply – Sir we will arrange the replacement or send some expert. But nothing has been done till today.

    I am literally frustrated now and being mentally harassed by kept on waiting to connect to customer care, listening covid care protocols thousand times. Most often it takes more than 30 mins to connect to customer care representative, and many times they used to disconnect the call by keeping me on hold for more than half an hour. It’s ridicolous , no body is bothered about the consumer. This is really pathetic experience , and I never expected this from a brand named SAMSUNG. I am unable to use my freeze till date that too in peak summer season.

    Please let me know whether you will investigate this issue and get it resolved immediately or tell me – Why should I not take legal action against the company?

    I have all the call records, compalint details/documents and you can also easily track the number of times I did follow up by going though the complaint number mentioned in para 1 and 2.

    You can reach out to me at +91 6287123373.

    Reply
  42. Sir I purchased a phone from flipkart on 18 October 2020 ..my phone got a pink patch on screen..I go to service center and they talk so rude…they checked ph from out side and told that this pink patch got from dropping on the floor…they even not open the back cover also …so how can they know that????…I called flipkart About this they say to take a complaint copy ….service center give me astimate bill for repair of 4600rs ..how can a middle class person afford this kind of service? The samsung warranty is waste of money and time…plz don’t buy samsung products….I don’t expect this from a brand like samsung…in future we will never buy any thing from samsung

    Reply
  43. i purchased samsung television and ii got a message from samsung that installation team will come on 28.07.2021 and gave me the number of the service engineer name RAM having mobile no 8800664615 he didnt turned up, when i called him he refused to come and said he will come on 29.07.2021 in the morning before 12.again he didnt turned up when i called him again he was very rude while talking and he said he will come according to his comfort and wish not by my request. When i called CC against the same they said they will arrange someone who will come in morning between 9 to 11 on 30.07.2021 but again i got a message from samsung that engineer will come between 2 to 5. this is height of unprofessionalism from such a big brand name samsung. they harass their customers and their staffs are very rude to talk i talked to 3 to 4 executive they all without any knowledge and they simply say sorry sir sir. extremely disappointed by such after sales act by samsung would never buy any product from samsung again. even a local brand has people who talk decently with their customers.

    Reply
  44. Dear Team Samsung

    Since the 21 June 2021 i am contacting you all people, many mails i sent, But i sorry to say you this is really shameful experience from Samsung customer care and no one is caring about customer issues, is this Samsung Services…?

    Only fake assurance and promises giving and i can say that Samsung is playing with customer emotions even the small mobile repair technician have a good customer service rather than a big Brand.

    Regards
    Pushpendra Singh Panwar
    TVS Auto Assist (India) Limited
    +91-6267225761

    Reply
  45. It Is to be update you that my Samsung Galaxy M21dispaly is not working, and we visited to your exclusive show room they are saying 4000 rupees will be applicable which is under warranty. Please find the shop details for the same. Wz- 261, Main Najafgarh Road, Opposite Pillar No 670 Uttam Nagar, Delhi – 110059, I would request you to provide the resolution for the same. PURCHASE DATE 14 APRIL 2021

    Reply
    • SM-M317FZKEINS_serial number RZ8R40DVFZK

      Samsung Team,
      SAMSUNG M31S bought Last month on 11/06 suddenly stopped working due to boot loop issue, when phone switch on showing only SAMSUNG logo.. i approached customer care center, without check they declared screen issue and asking money to pay..i will file complaint in consumer forum.

      Phone details-
      Purchase date- 09/06/21
      serial number RZ8R40DVFZK
      Model- SM-M317FZKEINS

      No one there to get customer pain , you feel fool after paying hard-earned money to purchase Samsung products

      Reply
  46. worst product and worst service ever.. i have purchased Samsung A32 phone, it having a horrible network and heating problems…! I have tried to return or replace it within a 4 days.. but they are not considering.. not replacing or refunding my money…!! I am struggling since last 3 to 4 months..!! But company not paying attention or giving any solution..!!

    Reply
  47. Very Very bad experience with Samsung Support Team.
    Ther mobile phones are are just horrible and they don’t even consider under warranty.

    Reply
    • Yes you are right man, worst product ever.. i have purchased Samsung A32 phone, it having a horrible network and heating problems…! I have tried to return or replace it within a 4 days.. but they are not considering.. not replacing or refunding my money…!! I am struggling since last 3 to 4 months..!! But company not paying attention or giving any solution..!!

      Reply
  48. Hi Sir/Madam,
    Myself karthick from thanjavur -District, tamilnadu-State. Lastweek my mobile phone (SAMSUNG M21) facing the hanging issue.
    I have visited your CARWIN ELECTRONICS (SAMSUNG)service centre in thanjavur.
    They kept my mobile phone and said we don’t have the board to change.
    We can place an order by today and get it by 4days and get back your phone by 5th day .
    Then I go for day 6 again they are saying the same . Then I go for the 8th day they are again saying the same.
    Kindly Check with them..

    Reply
  49. I have sent several e-mail regarding my note 9 handset (quality issue). Reference no – 1168350524.
    No specific response received.
    Everybody is only assuring and asking for more time to respond. Already 07 days gone till date no solution.
    Customer care executives are only referring each other and reference numbers are being generated, subsequently closed at their end.
    Sad to note that Service engineer of karuna Management Pvt. ltd uploaded the false remark in the system regarding mobile condition and while objecting different report submitted to me by doing some changes in hand.
    Very sad to note that Samsung like brand is not responding to customer.

    I lost my money on Samsung product, not recommended.

    Reply
  50. Hi,
    Writing this mail as I am completely frustrated because of the service and the product that I have bought is having a manufacturing defect (3 to 4 dark lines are appearing on screen), main importantly as there no resolution for a week now :((

    Coming to the point, dark line started appearing on TV screen last Saturday (26th June 2021) and I have escalated on the same day (I have taken a picture at the same time when this issue started) it’s just 6months TV :((
    Monday a technician has come and taken all pictures and said it will repaired as soon as possible and went but no response till now, I have invested money for this premium TV of samsung to face these kind of issues ?

    Now the lines are increasing day by day and I am done following with the samsung services team and these are words I am hearing from them ” We are looking in to and we need approvals we are waiting for higher authority” I mean seriously !!

    It’s having a manufacturing defect and it should be addressed very soon but what is happening here? I was having a Huge trust with Samsung and we always buy Samsung products only and now I am only facing all these issue :(((

    I request you to take this case as priority and get my TV fixed and provide guarantee that it won’t happen again, I bought this in Flipkart (invoice copy is attached) and it’s Just 6 months which still under guarantee

    My complaint reference no. is 4326899989

    Reply
  51. I had issue with my Samsung A50S and as per your instructions I have booted it and visited service center. They kept my device 5 days and returned me back. Still the issue persists. What is the solution now. It’s not even 1 year old phone and I’m facing the hanging issue. Better you guys change your company name from Samsung to ‘Hang’sung. Have some common sense before you commit anything to your customers. Tell me the solution now.

    Reply

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