Samsung is now available on WhatsApp as they started providing support on WhatsApp on 6 July 2020. Samsung WhatsApp Support is available from 09:00 AM to 06:00 PM.
You can contact Samsung executives through WhatsApp also. It has now become straightforward to reach Samsung through WhatsApp because it is hard to get Samsung officials on their helpline number.
I have personally tried to contact Samsung support through their helpline number but never found any option to talk to a Samsung executive but on WhatsApp, it has become really very easy to reach a Samsung executive.
Samsung also provides many technical tutorials, and YouTube videos to support their customers and people seeking information to buy any Samsung products.
Samsung WhatsApp Support
For any service-related queries, you can just send a message to the Samsung WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864). This Samsung WhatsApp support is available on a 24×7 basis. But you can reach Samsung executives from 09:00 AM to 06:00 PM every day.
Samsung has now begun providing customer service over WhatsApp to quickly address customers’ questions while they are at home. By doing this, Samsung has improved the contactless customer service it offers in the nation.
A large number of contactless service solutions are available to Samsung customers. Samsung is available on all social media platforms. Samsung customers have the option of using Remote Support, Live Chat, calling the call centre for technical support, or visiting the Samsung website and YouTube to watch instructional videos.
| Samsung | Support | Contact Now |
| 1800-5-7267864 | Start | |
| Email ID | support.india@samsung.com | Send Mail |
Samsung WhatsApp support facilities
Samsung provides many services and information related to their products on WhatsApp support. It is very easy to contact Samsung on WhatsApp. You can reach Samsung on WhatsApp using the WhatsApp helpline number provided above.
Samsung provides services related to the following products on WhatsApp support number:
- Smartphones
- Basic Phones
- Tablets
- Laptops
- Desktop computer
- Refrigerator
- Television
- Air Conditioners
- Washing Machines
- Microwave Oven
- And other products
We hope that you have found this article helpful to you. If you still have any questions or feedback then let us know in the comments section below. We will be happy to provide support to you.
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Subject: Request for Urgent Resolution – Recurrent Screen Issues on S23 Ultra (IMEI: 353835884783038)
Dear Customer Support Team,
I am writing to bring to your attention a persistent issue I am experiencing with my Samsung S23 Ultra (Customer ID: 3744800016, IMEI: 353835884783038, Product Serial Number: RZCX926H9ZY).
I purchased the phone in September 2024. In March 2025, I accidentally damaged the screen and had it replaced at an authorised service centre, Shree Ram Krishna Enterprise (Ground Floor, Shop No 04 & 05, Vastrapur, Sunrise The Shopping Mall, Judges Bunglow, Ahmedabad 380015). I paid ₹22,200.00 for the replacement; the bill was dated 03/03/2025.
Unfortunately, I am now facing ghosting issues, and certain parts of the screen are not registering my finger touches. The service centre initially suggested it might be a software issue, so I performed a full factory data reset twice; however, the issue persists. On contacting them again, I was told the only solution is to replace the screen again, and that this would be chargeable since the warranty is only for 3 months.
My phone is in pristine condition with no physical or water damage. It is concerning that I am facing technical issues within just 9 months of a screen replacement. I believe, as a customer, I am entitled to reliable service and support, especially when the problem is clearly not due to any negligence on my part.
I request you to urgently review my case and provide a resolution, preferably a complimentary screen replacement or an alternative solution, as it is unreasonable to expect a customer to bear such costs within a short period. If this matter is not addressed promptly, I will be compelled to escalate it further.
Please find my details below:
First Name: Siddharth
Last Name: Agarwal
Contact Number: 9825011376
Customer ID: 3744800016
Product Model Number: S23 Ultra
Product Serial Number: RZCX926H9ZY
IMEI: 353835884783038
Address: C/401, Regency Towers, BH Management Enclave, Vastrapur, Ahmedabad 380015
Thank you for your immediate attention to this matter.
Sincerely,
Siddharth Agarwal